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Customer Support

We're here to help! Reach out to us with any questions or concerns.

Email Support helpsoothingzipups@gmail.com
Support Hours
Monday - Friday, 9AM - 5PM EST
Response Time
Within 24 hours

Help Center | Soothing Zip Ups

We're here to support you and ensure both you and your little one have the most comforting and restful experience possible.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal and Apple Pay.
Can I make changes to my order?
We try to process orders as quickly as possible, but if you need to make changes, please contact us within 2 hours of placing your order.

Shipping & Delivery

Where do you ship?
We currently ship within the U.S. and are working to expand internationally. Please stay tuned!
How long does shipping take?
Orders typically ship within 2-3 business days. Delivery times vary by location, but most customers receive their packages within 5-7 business days.
How much does shipping cost?
We offer free standard shipping on all orders over $100. A flat rate of $5.95 applies to all other orders.

Returns & Exchanges

What's your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items in their original packaging. To initiate a return, email us at helpsoothingzipups@gmail.com
Do you offer exchanges?
Yes! If you need a different size or color, we're happy to help. Exchanges are free within the U.S. Just contact us and we'll walk you through it.

Product Care & Sizing

How do I care for my bamboo products?

To keep your items soft and long-lasting:

  • Machine wash cold with like colors
  • Use gentle detergent
  • Tumble dry low or hang to dry
  • Avoid bleach or fabric softener
How do I choose the right size?
Refer to our size guide on each product page. If you're unsure, email us at helpsoothingzipups@gmail.com

❤️ Soothing Zip Ups

Founded by Gloria, a trained doula and sleep coach. Still have questions? We're here to help!

Get in Touch
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Chat via Email

helpsoothingzipups@gmail.com

Chat via Phone

855-732-5229‬